CAN I ORDER FROM OVERSEAS
Absolutely! We use Australia Post International Airmail and courier services.
Please check the Australia post website to see if they can ship to you.
All prices on our site are listed in Australian dollars (AUD) and charged in Australian dollars.
The bank that has issued your credit card determines the exact rate that you will pay
but in general it will match very closely with the going exchange rates.
SIZING / SIZE CHARTS
Please view our size chart.
Our sizing is Australian but the size chart has the equivalent USA and Europe sizing.
Our sizing is similar to other Australian brands and any fit variations will be described in product details.
PRIVACY
Your privacy is important to us.
Please note that all personal details provided will remain with Stylists Own
and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Stylists Own use only.
We do not store credit card details, and all payments are processed through a SSL / paypal checkout.
If at any time you do not wish to receive promotional information
from us, please let us know by clicking on the unsubscribe link at the
bottom of any of our communications.
SHIPPING
We have $8 flat rate Australia wide shipping.
That means you can fill that little basket to your hearts content and it will still only cost you the same as 2 lattes. Win.
We ship using Australia Post express postal satchels sent out daily, which takes about 1-2 business days* for metropolitan areas.
To see if this is you, please check the Australia Post website.
Don’t live in Australia? Don’t worry of course we ship international;
Australia Post Airmail $25 3-10 business days* No tracking number
Australia Post International Express $40 3-7 business days* Tracking number
Read our shipping details here
WHAT DO I DO IF THERE'S SOMETHING WRONG WITH MY ORDER?
Please contact [email protected] and our customer service will assist you.
RETURNS & EXCHANGES
We have a pretty fair returns policy, we will happily refund or exchange on unworn, unwashed items
still in the original condition within 7 days of the original purchase date.
We understand that sometimes things don’t fit, or an item just isn’t quite what you expected.
Please note we will not refund or exchange on items that have been damaged, worn, washed, altered or without the original tags.
If you wish to return your order, please email us at [email protected],
briefly explain the situation and request a return authority number.
When returning the item/s include the original purchase slip
with a note about why you are returning the garment and indicate whether you would prefer an exchange or refund.
All return garments are customer’s own responsibility until they reach us.
We advise that you send returns through a reliable courier or postal service with a tracking number
so you can protect yourself and ensure the garments arrive back to us safely.
Please send all returns to:
Attn: Returns Stylists Own
3/7 Gower Street
Summer Hill, NSW 2130
Unfortunately we cannot accept returns on sale items unless the item is faulty.
COLLABORATIONS
We love creating new alliances with photographers, brands and bloggers, although at this stage our "gifting" budget is limited.
At present we approach the bloggers we feel represent the label and whose reader base would enjoy and appreciate what our brand stands for.
We are not fast fashion or fast trends and do not approve of mass market and attack advertisements.
If you have a blog or are a photographer and are interested in working on something collaborative with Stylists' Own, please do not be offended if we do not offer you free product,
we would be happy to discuss alternate collaborative opportunities such as co thought out/ developed designs, editorial shoots or competitions.
At this stage we are not looking to place any paid advertisement on any blogs,
though have no objections to those who wish to kindly represent Stylists' Own store on their site.
STOCKING STYLISTS OWN
If you are a boutique or a web-store and are interested in stocking Stylists' Own,
contact [email protected] to be directed to the appropriate sales agent.